Customer Testimonials
Had a great experience for my first time visiting LPK Chrysler Dodge Jeep Ram of Defiance. I had researched a Jeep Gladiator online and went to take a look. Austin Nelson was quick to help me, walk me through the trade in, and financing portions and I drove home a beautiful Sarge Green 2023 Jeep Gladiator. Both members of the finance and loan department were super helpful too. They were a bit of a drive from Holland OH but we’ll worth it!
Good customer service and team. Great customer lounge, left content.
Fast, on-time and no issues
Great customer service. Helpful, friendly. Austin even helped set up the touch screen in my new jeep. Highly recommend them!
Great sales person! Easy, quick and met all my needs! Fantastic experience
they have always treated us right. very polite and does a good job
My experience at LPK was excellent! I was informed numerous times how my service appointment was progressing. All my questions and concerns were addressed. Service Advisors were very knowledgeable and friendly.
I have had a lot of vehicles serviced over the years by several dealers and I have to say LPK was by far the most polite, thorough and honest service I have received.
Kierstyn did a great job helping me trade my car in for a 2020 dodge charger and I love it! She was very open and honest through the process. Definitely recommend!
My wife found a van she wanted while online. She contacted LPK and they went through most of her info over the phone and electronically. The van was not on the lot, so they transported it to the lot near end of day and made sure it was ready for her. Upon arrival Aaron and Justin where super friendly and helpful and got her into her new van within about 40 minutes and that's including the test drive! Great people, got us a good payment plan, and worked with us better than any of the bigger lots I have been ...
Employees very helpful, professional and met my needs(repair) explained some items about tired. I'll be back
Always great to come out and have you guys service my vehicles. Highly recommend and enjoy the time there. Thanks
Very nice and friendly people fast service reasonable price for my key fob an took extra time to help with my park assist question will be very glad to have them work on my town an country van very pleased with them all Thank you All
Wonderful experience
Worked with Kierstyn who took the time to go over all my options to help up make the best deal before even arriving at the dealership. Once there she went over everything thoroughly both in paperwork and the vehicle. Kierstyn was a pleaser to work with and would recommend to everyone!
My name is stacie schroeder and my engine blow. I had an extended warranty on my car and had the best service from the service group. All the people were great. They even came in on their day off to work on my car because they were trying to get it done for me. This place has a great staff and is wonderful to work with. Thank you everyone for your help. I'm sorry the warranty people were a problem but you handled it wonderfully, thank you
Great experience, super simple, really fast. This was my first time buying a car, I was in and out with a smile on my face! Probably because of my new car but the people made buying one better!
Very strait forward and honest in the service dept. Thank you!
Kierstyn Repp was amazing in setting me up with a 2015 Jeep Cherokee! She told me everything about the car that I needed to know and told me all the pros that the Jeep offered. Highly recommend seeing her for your next car!
My husband and I had the pleasure of working with Jonah and Tom for the purchase of a new Jeep. They extended great customer service and kept the entire experience easy and fast. The experience was definitely above our expectations. The financing piece was very simple. No hidden fees and no pushing additional services. We've already recommended them to some of our family and friends. We highly recommend them to anyone in the market for a new vehicle and want to work with a trustworthy dealership.
Very kind and respectful. Very efficient also.
Great Experience Ordering My Jeep Wrangler. Aaron was very knowledgeable and helpful. A+++
I had a great experience with Austin at LPK. He was very helpful with the whole process. The lady that helped us out further with the signing of the paperwork and warranties for the vehicle was good at explaining all of the information and so on but she needs to work on not assuming things out of people like for example saying "is your dad going to pay for the repairs on your vehicle if something goes wrong with it". That was very unprofessional and rude to say. Overall I had a great experience and would definitely come ...
Everyone was so polite & they did a good job.
I had a difficult fix with my van. They were great about updating me as the process went on and what was next. No issues with it so far!
I love getting my car serviced here. Super friendly staff, always in and out quickly and I can trust them completely.
Work completed quickly and at a fair price. I was able to take care of everything via text message and email, although you can call if need be. I have a Jeep Wrangler that needed an exhaust and rear brakes. I also bring my Grand Cherokee here for oil changes.
Great people good costumer device and would recommend buying and servicing your car
A dealer that goes above and beyond!! We cannot say enough amazing things about how we felt with the service we received. Andy and Carrie are amazing and everyone from parts to service worked seamlessly to get us back on the road! We were traveling from Windsor-Essex Canada to Indiana and blew a tire- side wall and all. No spare/jack. We had a tow but not enough space for passengers. Carrie arranged everything, Andy picked us up and we had a set of tires going on as soon as we arrived. We were offered a snack, drinks and facilities. ...
A dealer that goes above and beyond!! We cannot say enough amazing things about how we felt with the service we received. Andy and Carrie are amazing and everyone from parts to service worked seamlessly to get us back on the road! We were traveling from Windsor-Essex Canada to Indiana and blew a tire- side wall and all. No spare/jack. We had a tow but not enough space for passengers. Carrie arranged everything, Andy picked us up and we had a set of tires going on as soon as we arrived. We were offered a snack, drinks and facilities. ...
Definitely would recommend.. went above and beyond to make the deal happen...my next vehicle will Definitely be purchased here for sure 👌 🙌 👍
Awesome customer service!!!
Everyone was so friendly and helpful and turned a bad day into better day! They are awesome! And i definitely will be returning.
Great service. Excellent staff.
I spoke with Jason Lee and asked for 2 new keys and ignition switch to be replaced. Paid $600+ to be diagnosed as low oil with oil pan gasket needing replaced. Provided with half of 1 key and oil topped off. Drove it to get 2 new opinions on oil pan gasket (both claimed bogus) and then got stranded and had to be towed home because ignition wouldn't start. Called to discuss further options. They said door key cost extra. They refused to work on the ignition. I was hung up on by Andy Nelson, and blocked from calling in. Full conversation recorded. ...
They helped me greatly with the whole process and were very patient and kind people. Everyone was was so sweet and willing to help which made the whole process so easy and relaxing especially sense it’s my first time buying a car. The car they got me was really nice and really great to drive. I 100% recommend this dealership!
I had the pleasure of dealing with Justin and he was nothing but helpful and made this buying experience quick and painless. I will be sure to recommend LPK to my friends and family!
Our salesperson was Aaron, he was very polite and did not act in a rushed manner. He worked with us on our behalf. Our vehicle was ready to go quickly. I highly recommend LPK and Aaron!!
I worked with Justin Leskow and it could not have gone smoother. From getting me qualified financially with no money down, to finding a vehicle in my price range. Thank you to the whole team for the quick, painless process
They really understand the buying process and are so respectful of my time. Great job team!
Went there on a Saturday needed a little more for down payment than what I had with me so I left to get what I needed then I would be back but come Monday morning I got a call saying the deal went thru for what down payment I had on Saturday I am pleased to say I'm satisfied with the service and vehicle I purchased for my daughter. Shout out to Aaron and Justin for getting the job done much appreciated!
Justin, Jonah and Tom were amazing!!! They were so helpful we will definitely be back!!
Although, we’re still in the process of trying to figure out the electrical issues with my Renegade.. Jason and Andy have been a pleasure to work with. They’ve picked my car up and have driven me back to my office down the road and have been working diligently to get my Jeep back to normal! A huge shoutout to Justin Leskow as well who has been on the hunt for the perfect 3rd row SUV for me! Hopefully next year I can upgrade to something bigger through LPK!!
Very nice and friendly people. Figured out my problem and order my part and had me out in a decent time thank you lpk
Felt welcome Very friendly and informative Will recomend Jonah and his team to people Ralph & Janet Pauley
These guys are awesome! Andy and Jason make the experience worth it! The technicians too! My van had a shake for months and did everything from transmission work to inspecting the tires and they did amazing!
These guys have taken the time to work on my 2019 grand caravan flawlessly. After fighting a shake in my van for months from another tire shops neglect they had their own personal technician drive it an hour and back just to see what exactly was going on. They had it done the very next day and had me drive it just to be sure everything was good.
Parts and service departments were very knowledgeable and willing to pass on that information. They helped solve my car questions in ways that saved me money. I can appreciate that.
Everyone there is friendly and helpful and I didn’t sit there for hours waiting on them to get me approved for a car.
Jonah was great and all the people were professional and it was an awesome experience thanks. LPK Defiance Ohio
Recently purchased a Jeep Wrangler from LPK, and I am more than pleased! They were so helpful and professional through all the steps! They were incredible with helping me customize and order my dream vehicle, exactly how I wanted it. I want to give a huge thank you to Tom, Justin and Aaron! Highly suggest LPK and their Defiance team!
Jonah and Justin were awesome! Helped me get into my new vehicle easily and quickly!
The chemistry they have with eachother, and with the customers earns them a spot at #1. They get you prepared quick and easy
Great atmosphere, good place for a vehicle
Everyone from Alex in the parts department to Andy in service were friendly, knowledgeable, and courteous. This was my first experience with LPK and I was very pleased with them. I will be back
Great Service quick oil change and tire rotation all my questions answered Thank you
Perfect experience Jonah was an amazing sales man would recommend him to anyone!! Was in and out and got the perfect car I wanted!! Thanks again and everyone stop out and ask for Jonah!!
Very professional and LPK did a wonderful job. I would recommend them for all your vehicle needs.
Aaron was very helpful and knowledgeable with my purchase. Very happy with my experience.
I have been with this dealership throughout it's many changes. Integrity, Vision, Derrow and now LPK. One thing hasn't changed: quality of service and communication. They will pick my truck up from work and drop it off when done saving me time and a call off. Great people and great service
Awesome service from Jonah and Justin got me in ant out in 2 hours. Will definitely recommended others
Great dealership. Staff is professional and friendly. Highly recommended.