Customer Testimonials
Everyone was very professional and treated me very well.
Great service! Really happy with my new plug in hybrid.
Quick no nonsense no fuss had a great experience with Audrey. This is what car buying should be. Also they dropped it off for me so I do recommend LPK 💯.
Very accommodating
Best dealership around smooth process and kierstyn will get you out the door with a new rubicon quick !! needing a new vehicle give them a call
Found the staff to be friendly and knowledgeable. Very easy to deal with.
Audrey was FANTASTIC! She made this the easiest car buying experience we have ever had. We will definitely be repeat customers!
I cannot say enough great things about my experience at this dealership. After getting the runaround from some big flashy dealerships in the Detroit area, my Jeep search lead me here. I wish I would have started at LPK in the first place and saved myself the headache. I had the pleasure of working with Austin and Phil, both of whom were extremely attentive and transparent throughout the buying process. Austin took the extra time go over every single feature of the car with us, even as it was cold and rainy outside and Phil was able to match my ...
They were very kind and respectful. Thank you for all the help today
The Sales person and the sales department lead were kind and very accommodating. They both stayed late to meet with me at their car lot, since I was late after navigating all of the road construction and 5 o’clock rush hour traffic in Ft Wayne.
Hands down best dealership, they took great care of me immediately. Truck went in for a big service and they took amazing care of me in a very speedy process.
The staff at LPK were very professional knowledgeable and helpful in finding the perfect car thank LPK
Stuck around after hours on a Saturday to wrap up my purchase. Friendly, professional and efficient.
Fantastic service and easy to work with! I’m lovin’ the Jeep life olllllo
They were easy to work with for the used car that I bought. The Jeep was nice and it was a fair price.
Always have had good service at l. P.k. Chrysler in defiance
Both Andy and Phil were upfront, polite and professional. Everything I would want in what could have been a stressful car purchase. they made it quick and easy. Fair price. Would shop here again.
Quick and courteous,,will use again
Admire this places honesty!!! Very hard to find this anymore. Went in with a newer lease I had got from another dealer when jeeps were pretty much obsolete. Wanted to see about turning in a pretty new leased Truck to get back into my dream jeep again. Unfortunately I am pretty upside down in my truck due to high miles and some bed damage. They probably could have put me in a jeep with a start of a negative balance if I pushed, but they didn't. They advised me of better options. Buying the truck outright to get out ...
Loved working with Kierstyn it went great super easy and fast!
Sales department was very nice. I liked that they helped each other out.
Very friendly and helpful employees...made our purchase very easy
Great salesman, great finance guy, great manager. I would recommend LPK Defiance to everyone. I will definitely be back when we are ready to buy again!
These people went out of there way to make me happy, worth buying in Defiance instead of Toledo, well worth the drive.
Great customer service - fantastic job communicating. Always gets our vehicles on the road quickly. Kari does a great job and service techs are easy to talk to and convey lots of information regarding the repair.
Great service, quick response!
Love LPK. Highly recommend for all your Jeep needs!
Had a great experience for my first time visiting LPK Chrysler Dodge Jeep Ram of Defiance. I had researched a Jeep Gladiator online and went to take a look. Austin Nelson was quick to help me, walk me through the trade in, and financing portions and I drove home a beautiful Sarge Green 2023 Jeep Gladiator. Both members of the finance and loan department were super helpful too. They were a bit of a drive from Holland OH but we’ll worth it!
Good customer service and team. Great customer lounge, left content.
Fast, on-time and no issues
Great customer service. Helpful, friendly. Austin even helped set up the touch screen in my new jeep. Highly recommend them!
Great sales person! Easy, quick and met all my needs! Fantastic experience
they have always treated us right. very polite and does a good job
My experience at LPK was excellent! I was informed numerous times how my service appointment was progressing. All my questions and concerns were addressed. Service Advisors were very knowledgeable and friendly.
They worked with me on the price to make sure my bank would finance the car. It’s very nice, everything works great. Only a 4 star because the tire pressure light is on and hasn’t turned off. Said it would by time I get home but Is still on. However that’s a price I’m willing to pay if it’s the only issue. The sport mode on the 2020 elantra is fun
Angela, Justin and Keirstyn were awesome to deal with. I got a great deal on my Wrangler. This was the easiest car buying experience i have ever had. We highly recommend!!!
I have had a lot of vehicles serviced over the years by several dealers and I have to say LPK was by far the most polite, thorough and honest service I have received.
Kierstyn did a great job helping me trade my car in for a 2020 dodge charger and I love it! She was very open and honest through the process. Definitely recommend!
My wife found a van she wanted while online. She contacted LPK and they went through most of her info over the phone and electronically. The van was not on the lot, so they transported it to the lot near end of day and made sure it was ready for her. Upon arrival Aaron and Justin where super friendly and helpful and got her into her new van within about 40 minutes and that's including the test drive! Great people, got us a good payment plan, and worked with us better than any of the bigger lots I have been ...
Employees very helpful, professional and met my needs(repair) explained some items about tired. I'll be back
Always great to come out and have you guys service my vehicles. Highly recommend and enjoy the time there. Thanks
Very nice and friendly people fast service reasonable price for my key fob an took extra time to help with my park assist question will be very glad to have them work on my town an country van very pleased with them all Thank you All
Wonderful experience
I have been there twice, my Husband actually. And everything has been very professional. Good service
Worked with Kierstyn who took the time to go over all my options to help up make the best deal before even arriving at the dealership. Once there she went over everything thoroughly both in paperwork and the vehicle. Kierstyn was a pleaser to work with and would recommend to everyone!
My name is stacie schroeder and my engine blow. I had an extended warranty on my car and had the best service from the service group. All the people were great. They even came in on their day off to work on my car because they were trying to get it done for me. This place has a great staff and is wonderful to work with. Thank you everyone for your help. I'm sorry the warranty people were a problem but you handled it wonderfully, thank you
Great experience, super simple, really fast. This was my first time buying a car, I was in and out with a smile on my face! Probably because of my new car but the people made buying one better!
Very strait forward and honest in the service dept. Thank you!
Kierstyn Repp was amazing in setting me up with a 2015 Jeep Cherokee! She told me everything about the car that I needed to know and told me all the pros that the Jeep offered. Highly recommend seeing her for your next car!
My husband and I had the pleasure of working with Jonah and Tom for the purchase of a new Jeep. They extended great customer service and kept the entire experience easy and fast. The experience was definitely above our expectations. The financing piece was very simple. No hidden fees and no pushing additional services. We've already recommended them to some of our family and friends. We highly recommend them to anyone in the market for a new vehicle and want to work with a trustworthy dealership.
Very kind and respectful. Very efficient also.
Great Experience Ordering My Jeep Wrangler. Aaron was very knowledgeable and helpful. A+++
I had a great experience with Austin at LPK. He was very helpful with the whole process. The lady that helped us out further with the signing of the paperwork and warranties for the vehicle was good at explaining all of the information and so on but she needs to work on not assuming things out of people like for example saying "is your dad going to pay for the repairs on your vehicle if something goes wrong with it". That was very unprofessional and rude to say. Overall I had a great experience and would definitely come ...
Everyone was so polite & they did a good job.
Upgraded my van and Justin made it super easy and took the stress out of it. He was fantastic!
I love getting my car serviced here. Super friendly staff, always in and out quickly and I can trust them completely.
Work completed quickly and at a fair price. I was able to take care of everything via text message and email, although you can call if need be. I have a Jeep Wrangler that needed an exhaust and rear brakes. I also bring my Grand Cherokee here for oil changes.
Great people good costumer device and would recommend buying and servicing your car
A dealer that goes above and beyond!! We cannot say enough amazing things about how we felt with the service we received. Andy and Carrie are amazing and everyone from parts to service worked seamlessly to get us back on the road! We were traveling from Windsor-Essex Canada to Indiana and blew a tire- side wall and all. No spare/jack. We had a tow but not enough space for passengers. Carrie arranged everything, Andy picked us up and we had a set of tires going on as soon as we arrived. We were offered a snack, drinks and facilities. ...
A dealer that goes above and beyond!! We cannot say enough amazing things about how we felt with the service we received. Andy and Carrie are amazing and everyone from parts to service worked seamlessly to get us back on the road! We were traveling from Windsor-Essex Canada to Indiana and blew a tire- side wall and all. No spare/jack. We had a tow but not enough space for passengers. Carrie arranged everything, Andy picked us up and we had a set of tires going on as soon as we arrived. We were offered a snack, drinks and facilities. ...
Definitely would recommend.. went above and beyond to make the deal happen...my next vehicle will Definitely be purchased here for sure 👌 🙌 👍
Awesome customer service!!!
Everyone was so friendly and helpful and turned a bad day into better day! They are awesome! And i definitely will be returning.
Great service. Excellent staff.
I spoke with Jason Lee and asked for 2 new keys and ignition switch to be replaced. Paid $600+ to be diagnosed as low oil with oil pan gasket needing replaced. Provided with half of 1 key and oil topped off. Drove it to get 2 new opinions on oil pan gasket (both claimed bogus) and then got stranded and had to be towed home because ignition wouldn't start. Called to discuss further options. They said door key cost extra. They refused to work on the ignition. I was hung up on by Andy Nelson, and blocked from calling in. Full conversation recorded. ...