Customer Testimonials

Google logo
Google Feb 16, 2025

Awesome group of ppl. Lupe and Joe went above and beyond to make my fiance happy and got her exactly what she wanted. Definitely recommend this dealership. 10/10 Thanks guys : Nichole & Russ

Facebook logo
Facebook Feb 15, 2025

They were awesome and so patient as I hit a deer right before the trade in process and had to wait until I got my car out of the shop. They kept me updated while I was waiting so I knew the car I wanted was still there and they are all amazing there.10/10 would recommend to anyone looking to buy a car!!

Google logo
Google Feb 15, 2025

Great all around experience. Rob, Lupe and Kierstyn were all fantastic. No one Is pushy, they tell you what they can do and they're honest about it from the get go. Lupe is the GM, and he greeted me within a minute of me walking in the office with Rob. Not very often do you see a GM our greeting people! Great experience, I highly recommend!

Facebook logo
Facebook Feb 15, 2025

Great all around experience. Rob, Lupe and Kierstyn were all fantastic. No one Is pushy, they tell you what they can do and they're honest about it from the get go. Lupe is the GM, and he greeted me within a minute of me walking in the office with Rob. Not very often do you see a GM our greeting people! Great experience, I highly recommend!

Google logo
Google Feb 13, 2025

Joe hands down best salesman I've ever dealt with. I've already referred all my friends and family for their future car purchases.

Google logo
Google Feb 11, 2025

Fantastic customer service. Friendly. Understanding. Timely. A gem in Defiance.

Google logo
Google Feb 11, 2025

i had great service there!!

Google logo
Google Feb 8, 2025

My recall was performed quickly and correctly. I'm very satisfied.

Facebook logo
Facebook Feb 8, 2025

Hands down the best car shopping experience I've ever had in my life. Joe not only helped me and my son find the perfect vehicle. He was so professional and a no nonsense sales representative. The entire staff I had the pleasure of meeting. All to notch. I'm already telling everyone I know about LPK dealership in Defiance, Ohio.

Google logo
Google Feb 5, 2025

Drove up while passing by service door opened. I went in asked if I could get an oil change. Yes treated very well. Cool ladies.

Google logo
Google Feb 5, 2025

I absolutely recommend ok me and wife we there around 2 they closed at 3 didn't think we were going to be able to get a vehicle but luckily we did 2022 jeep we were out by 3:05

Google logo
Google Feb 4, 2025

Amazing car buying experience. Will return in future.

Google logo
Google Feb 3, 2025

Great service! Great staff

Google logo
Google Feb 2, 2025

I bought a new Jeep Renegade Trailhawk from Joe yesterday. I have never had a better car buying experience. Even his sales manager and the Finance girl where easy going and efficient it seemed like they were all interested in developing a long-term business relationship with me.

Google logo
Google Feb 1, 2025

Outstanding service both times I've been there

Google logo
Google Jan 31, 2025

We had a great experience purchasing a car. Nate our sales member listened to what our needs were. We will definitely go to LPK first with any future vehicle purchases.

Google logo
Google Jan 27, 2025

Such a great place with friendly staff! I worked with Rob and decided to purchase a car while 100 miles away! He made the purchase smooth, easy, and quick! It is very clear he knows what he is doing and is passionate about what he does which makes all of the difference! He made sure to address any concerns I had without hesitation! I would recommend working with Rob to anyone!

DealerRater logo
DealerRater Jan 25, 2025

Amazing sales, I dread shopping for a vehicle because of all the pushy sales people in the business. But LPK is not like that. They are helpful, and quick to get the paper work done when you decided to buy one but they are not pushy. I highly recommend checking this place out, I wish I would have done so sooner.

Read at DealerRater

Google logo
Google Jan 22, 2025

Google logo
Google Jan 19, 2025

Great people to work with! Fast, easy, and highly recommend! Nate was my salesman and he did a great job! The manager also came out introduced himself and chatted while I waited! Thank you LPK!

Facebook logo
Facebook Jan 9, 2025

They listened to what we wanted and made it happen .Very friendly group.I would return there and recommend them

Facebook logo
Facebook Jan 7, 2025

Was easy to get into. Came and picked up and returned my truck. Good place to go.

DealerRater logo
DealerRater Jan 2, 2025

Lupe Cantù was amazing to deal with. It was a fast and seamless process. I will never purchase another vehicle anywhere else for the rest of my days unless Lupe Cantu transfers to another dealership he will always have my business.

Read at DealerRater

Google logo
Google Dec 11, 2024

My experience here was nothing short of excellent. My wife and I were just toying with the idea of getting a Jeep which is my wife’s dream vehicle. Nate came out to us, something no one has done in a long time. Everyone was courteous, laid back and made the whole buying process fun and easy. I definitely recommend if you’re looking for a new vehicle, give LPK of Defiance a chance!

Google logo
Google Oct 12, 2024

The car was repaired as ordered in the recall. I did not care for the attitude of the check in lady. I know my car is older with a few problems, I won't be going back here.,her comments and attitude toward me made me not wanting to return to this dealership.

Google logo
Google Sep 7, 2024

Service department was right on as my 2nd opinion of a vehicle I was looking to purchase from another dealership. They were thorough in their explanation and prioritized the needs of this older used vehicle.

Google logo
Google Sep 7, 2024

Rob was very friendly and helpful. He was easy to talk to and personable. Lupe was also helpful and answered any questions we had. Everyone very nice. We enjoyed our experience at LPK Defiance, we’re loving our Jeep and we would do business there again.

Google logo
Google Aug 31, 2024

Google logo
Google Aug 24, 2024

Google logo
Google Aug 24, 2024

Nice people great experience 😎

Google logo
Google Aug 17, 2024

Google logo
Google Aug 13, 2024

From beginning to end, it was fast, speedy service with a smile. I had a great experience buying my car here.

Google logo
Google Aug 11, 2024

Google logo
Google Aug 10, 2024

They were amazing and when a problem came up they called us instead of just fixing it to make sure we wanted them to fix it. I would recommend LPK to anyone.

Google logo
Google Aug 9, 2024

Great customer service and had paperwork and vehicle ready when we got there. Salesman was polite and very helpful in showing the functioning of the vehicle. Thank you Dustin @ LPK OF DEFIANCE

Google logo
Google Aug 8, 2024

Very friendly & attentive i appreciated my time & service

Google logo
Google Aug 8, 2024

We drove all the way from Dundee Mi. To buy a certain vehicle we seen online at this location. We met Joe at the door. He was very welcoming, we told him exactly what we came their for and didn't try to sell us another vehicle. We walked out of their with the exact truck we asked for. Joe and Kierstyn the financial manager was very nice.

Google logo
Google Aug 5, 2024

Great salesman and staff. Quick and easy process. Had a fantastic new vehicle within a couple hours.

Google logo
Google Aug 2, 2024

Google logo
Google Jul 26, 2024

Helped me extremely, would definitely go back if I’m looking for a new vehicle

Google logo
Google Jul 19, 2024

Google logo
Google Jul 16, 2024

Google logo
Google Jul 13, 2024

Very friendly and courteous. Timing of service fit my schedule great.

Google logo
Google Jul 11, 2024

Amazing Service department! They always take great care of me and my vehicles!

Google logo
Google Jul 11, 2024

Google logo
Google Jul 10, 2024

Google logo
Google Jul 6, 2024

Google logo
Google Jul 6, 2024

Fast and friendly service

Google logo
Google Jul 3, 2024

First oil change/ check in with my Wrangler. No major problems with the service provided. Today, however, I noticed a plastic piece on my passenger floorboard. Turns out it was the cabin air filter cover. Not a crucial thing... no big deal... easy to fix... completely understand how it could have slid under the seat and gone unnoticed... but... as a repair technician in a different field of work, it seems like that shouldn't have gone unnoticed.

Google logo
Google Jun 30, 2024

Google logo
Google Jun 13, 2024

Google logo
Google Jun 12, 2024

I bought my Jeep Compass at another dealer before moving to Ohio. I brought it to LPK for its first oil change and servicing. LPK, including Kari, along with Alex, provided outstanding service and care!

Google logo
Google Jun 5, 2024

Google logo
Google Jun 5, 2024

I just purchased a 2024 Grand Cherokee and I couldn't be happier! Easily to work with and fast delivery! Love my new Jeep!

Google logo
Google Jun 2, 2024

Google logo
Google May 31, 2024

Google logo
Google May 31, 2024

I had a recall on my car. They were prompt in getting my car into the shop and I was finished within a half an hour.

Google logo
Google May 26, 2024

The service advisor was very friendly and explained everything well.

Google logo
Google May 24, 2024

Google logo
Google May 22, 2024

Google logo
Google May 17, 2024

Excellent customer service and communication

Google logo
Google May 14, 2024

I was traveling through the area, when I started having trouble with my vehicle. I made an emergency stop at LPK and was greeted by Kari and Zach they went above and beyond to help me diagnose the problem I was having with my vehicle ( which they in fact did) I appreciate there help and customer service. A great group of people. I will be using there services in the future.

Google logo
Google May 13, 2024

Google logo
Google May 13, 2024

They got me in and out quickly.

Google logo
Google May 10, 2024

Had a recall on car. They provided great customer service.

Google logo
Google May 8, 2024

Nice group and Very easy to work with!

Google logo
Google May 6, 2024

Super kind and friendly staff! Love my Jeep Wrangler! Thank you!

Google logo
Google May 1, 2024

Very friendly and took care of things right away.

Google logo
Google Apr 29, 2024

Google logo
Google Apr 29, 2024

Nice job on the oil change

Google logo
Google Apr 29, 2024

Google logo
Google Apr 24, 2024

Google logo
Google Apr 21, 2024

Google logo
Google Apr 21, 2024

Excellent service! The best experience ever at a dealership! Thank you!

Google logo
Google Apr 19, 2024

They were wonderful, helpful, very polite.

Google logo
Google Apr 18, 2024

Google logo
Google Apr 12, 2024

Great experience with Kari, made the process smooth and easy. Will definitely be making the drive back!

Google logo
Google Apr 5, 2024

Google logo
Google Apr 5, 2024

Google logo
Google Mar 24, 2024

Everyone nice good answer all of are questions got us a test drive quick.

Google logo
Google Mar 19, 2024

Google logo
Google Mar 19, 2024

Super friendly staff and wonderful communication!!! Highly satisfied with my visit today. Thank you

Facebook logo
Facebook Mar 15, 2024

Rob is great to work with. He goes above and beyond for his customers.

Google logo
Google Mar 15, 2024

Rob is great to work with. Goes above and beyond for customers.

Google logo
Google Mar 9, 2024

I am soo happy with my service. I went in scared, already been to another shop a few times money hurts. I came in one day was informed of all problems and Asked if I wanted to proceed. Of course I did and I am very pleased with the work and great price. Since my parents have gone, as well as my brother. Great Business 👍

Google logo
Google Mar 8, 2024

I bought a car and didn’t know how to drive manual so I didn’t test drive it. And the car runs perfectly with no issues still to this day. Gave me a free oil change as well. Super trustworthy place to shop.

Google logo
Google Mar 6, 2024

Google logo
Google Mar 2, 2024

Google logo
Google Mar 1, 2024

Google logo
Google Feb 26, 2024

As usual great service, I really appreciate picking up my vehicle from work and having in complete in time . I’m grateful that BF Good is replacing the tires that are cupping.

Google logo
Google Feb 24, 2024

Staff was so professional going far bdyond my expectations to make my deal! One of the bedt buying experiences I've ever had! Thank you LPK! My mini cooper is a fantastic buy!

Google logo
Google Feb 22, 2024

I would HIGHLY RECOMMEND LPK. I purchased my vehicle from a different dealership 2 years ago. I called the dealership where I purchased my car to try and get in for an issue that needed attention sooner then later unfortunately they were unable to get me in for another 2 weeks. I went to LPK hoping to be able to have my vehicle looked at and fixed before 2 weeks. They not only were more than understanding with my situation but they offered to pull it back into the shop to have it fixed. The issue was going to take a few hours ...

Google logo
Google Feb 22, 2024

Google logo
Google Feb 21, 2024

Very pleasant to work with, no pressure. Has some Great Deals.

Google logo
Google Feb 17, 2024

Very friendly and they kept me updated about my vehicle.

Google logo
Google Feb 16, 2024

Everyone was nice and very helpful

Google logo
Google Feb 16, 2024

great customer service, i was in and out in an hour.

Google logo
Google Feb 13, 2024

Google logo
Google Feb 12, 2024

Google logo
Google Feb 10, 2024

The service manager was very nice and explained everything! First time having my Jeep serviced there for a recall!


Leave Us A Review