Customer Testimonials
The car was repaired as ordered in the recall. I did not care for the attitude of the check in lady. I know my car is older with a few problems, I won't be going back here.,her comments and attitude toward me made me not wanting to return to this dealership.
Service department was right on as my 2nd opinion of a vehicle I was looking to purchase from another dealership. They were thorough in their explanation and prioritized the needs of this older used vehicle.
Rob was very friendly and helpful. He was easy to talk to and personable. Lupe was also helpful and answered any questions we had. Everyone very nice. We enjoyed our experience at LPK Defiance, we’re loving our Jeep and we would do business there again.
Nice people great experience 😎
From beginning to end, it was fast, speedy service with a smile. I had a great experience buying my car here.
They were amazing and when a problem came up they called us instead of just fixing it to make sure we wanted them to fix it. I would recommend LPK to anyone.
Great customer service and had paperwork and vehicle ready when we got there. Salesman was polite and very helpful in showing the functioning of the vehicle. Thank you Dustin @ LPK OF DEFIANCE
Very friendly & attentive i appreciated my time & service
We drove all the way from Dundee Mi. To buy a certain vehicle we seen online at this location. We met Joe at the door. He was very welcoming, we told him exactly what we came their for and didn't try to sell us another vehicle. We walked out of their with the exact truck we asked for. Joe and Kierstyn the financial manager was very nice.
Great salesman and staff. Quick and easy process. Had a fantastic new vehicle within a couple hours.
Helped me extremely, would definitely go back if I’m looking for a new vehicle
Very friendly and courteous. Timing of service fit my schedule great.
Amazing Service department! They always take great care of me and my vehicles!
Fast and friendly service
First oil change/ check in with my Wrangler. No major problems with the service provided. Today, however, I noticed a plastic piece on my passenger floorboard. Turns out it was the cabin air filter cover. Not a crucial thing... no big deal... easy to fix... completely understand how it could have slid under the seat and gone unnoticed... but... as a repair technician in a different field of work, it seems like that shouldn't have gone unnoticed.
I bought my Jeep Compass at another dealer before moving to Ohio. I brought it to LPK for its first oil change and servicing. LPK, including Kari, along with Alex, provided outstanding service and care!
I just purchased a 2024 Grand Cherokee and I couldn't be happier! Easily to work with and fast delivery! Love my new Jeep!
I had a recall on my car. They were prompt in getting my car into the shop and I was finished within a half an hour.
The service advisor was very friendly and explained everything well.
Excellent customer service and communication
I was traveling through the area, when I started having trouble with my vehicle. I made an emergency stop at LPK and was greeted by Kari and Zach they went above and beyond to help me diagnose the problem I was having with my vehicle ( which they in fact did) I appreciate there help and customer service. A great group of people. I will be using there services in the future.
They got me in and out quickly.
Had a recall on car. They provided great customer service.
Nice group and Very easy to work with!
Super kind and friendly staff! Love my Jeep Wrangler! Thank you!
Very friendly and took care of things right away.
Nice job on the oil change
Excellent service! The best experience ever at a dealership! Thank you!
They were wonderful, helpful, very polite.
Great experience with Kari, made the process smooth and easy. Will definitely be making the drive back!
Everyone nice good answer all of are questions got us a test drive quick.
Super friendly staff and wonderful communication!!! Highly satisfied with my visit today. Thank you
Rob is great to work with. He goes above and beyond for his customers.
Rob is great to work work. Goes above and beyond for customers.
I am soo happy with my service. I went in scared, already been to another shop a few times money hurts. I came in one day was informed of all problems and Asked if I wanted to proceed. Of course I did and I am very pleased with the work and great price. Since my parents have gone, as well as my brother. Great Business 👍
I bought a car and didn’t know how to drive manual so I didn’t test drive it. And the car runs perfectly with no issues still to this day. Gave me a free oil change as well. Super trustworthy place to shop.
As usual great service, I really appreciate picking up my vehicle from work and having in complete in time . I’m grateful that BF Good is replacing the tires that are cupping.
Staff was so professional going far bdyond my expectations to make my deal! One of the bedt buying experiences I've ever had! Thank you LPK! My mini cooper is a fantastic buy!
I would HIGHLY RECOMMEND LPK. I purchased my vehicle from a different dealership 2 years ago. I called the dealership where I purchased my car to try and get in for an issue that needed attention sooner then later unfortunately they were unable to get me in for another 2 weeks. I went to LPK hoping to be able to have my vehicle looked at and fixed before 2 weeks. They not only were more than understanding with my situation but they offered to pull it back into the shop to have it fixed. The issue was going to take a few hours ...
Very pleasant to work with, no pressure. Has some Great Deals.
Very friendly and they kept me updated about my vehicle.
Everyone was nice and very helpful
great customer service, i was in and out in an hour.
The service manager was very nice and explained everything! First time having my Jeep serviced there for a recall!
Had a great experience with the staff . Answered all my questions and were helpful
Fair price, easy to work with. Happy with my wrangler.
Great customer service. They were upfront with their pricing and got everything fixed a day early, thank you!
Great experience at LPK. We ordered my Jeep, and they updated me throughout the process. Once it was time to sign the paperwork it was a quick process. They were all very friendly and professional. Especially Kierstyn. - Semper Fi - Sam
Bought vehicle on FB Marketplace. Defiance is a 3 hour drive for me and I wanted it delivered. LPK took extra time on communicating with extra pics and answered all questions I had. LPK delivered the vehicle in an ice storm with an unbeatable rate. The vehicle was exactly what I expected [even better]. Well done LPK. 👏. Ask for Rob Martinez. Rob went above and beyond. Great salesman to work with. No pressure at all. Hard to come buy these days.
Was great pleasure working with them made buying a car a breeze really happy
Had a great experience at LPK and with Audrey and the entire team that day! I would highly recommend them if you are interested in a new vehicle.
From the first call and speaking to Josh the sales manager, and him handing me over to Rob to handle the test drive the next day, speaking with Tom the General Manager, and last but not least Kierstyn for final sales paperwork everyone was AWESOME!!! A++ dealer and very friendly to deal with. They will be first call whenever in market for a vehicle.
Tom and Audrey were great to work with, anytime I needed something they would respond and figure out a solution. Looking forward to enjoy the new truck with my family!
Very happy with the purchase, things went very smoothly and quickly.
Audrey is the best she Allow me to walk over the car test drive it without any pressure to sell she allowed me to make up my own mind I' like that. The dealership itself I know not much about but the manager Josh was very friendly. After I brought the car home I noticed a problem with the rear brake I let Audrey know and they are going to handle it I think that is a great I recommend Audrey at this LPK dealership
I dealt with Audrey here at LPK had a very good experience what a very nice car they treated me with respect The overall experience was very good I recommend When you're shopping for a car go see Audrey at LPK
Excellent experience. Friendly staff. Was able to provide quick service work and answer my many questions about owning a new vehicle.